WORKSTORMING: Why conversations at work go wrong and how to fix them by Rob Kendall

Rob Kendall, the author of Workstorming, has studied the best and the worst of communication for over 25 years and how they affect productivity, relationships and health.

WORKSTORMING - Why conversations at work go wrong and how to fix them by Rob Kendall

The author includes as conversation any two-way exchange from face-to-face to emails. Moreover, when these conversations go wrong, it is astonishing how costs escalate to billions when researchers study and estimate them, for example:

  • Unnecessary or a waste of time meetings: 37 billion a year in the US.
  • Multitasking costs US businesses: 650 billion a year in lost productivity through distractions.
  • Mixed messages costs: 37 billion per year to US and UK businesses.

Rob Kendall gives more examples throughout the book from funny to tragic, where costs are not money but lives, to illustrate the four survival strategies used to cope with miscommunication at work the wrong way, and how to fix them: stacking, spinning, skimming, and spilling.

  • Stacking: Time. A tied schedule with no room to think or maneuver through any changes.
  • Spinning: Attention. Going from one conversation to another creates errors as the attention span diminishes.
  • Skimming: Information. You miss important information trying to get more quantity than quality conversations.
  • Spilling: Boundaries. Multitasking that goes on detrimental to conversations, for example, reading emails during a meeting.
WORKSTORMING

Workstorming includes 18 chapters/lessons on why conversations at work go wrong and how to fix them. Moreover, exercises and transcripts enhance the ideas presented in each lesson. Plenty of information in previous chapters to prevent chapter 17 Managing confrontation on how to deal with difficult conversations.

WORKSTORMING CONTENT


The author emphasizes mindful conversations led by choice to shape the present and create the future.

A book to study and make this skill a habit.

Available on:  Amazon US | Apple Books | Powell’s Books | IndieBound

This post contains affiliate links. Read my disclosure policy for more information.

Author Rob Kendall
Workstorming: Why conversations at work go wrong and how to fix them
Published by Watkins Publishing (September 13, 2016)
ISBN: 978-1780289175

ARC by NetGalley

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Guardar

Advertisements

Categories: Business, Entrepreneurship

Add a comment...

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.